Glossary B
Balanced scorecard approach
A strategic management tool that measures an organization’s performance across multiple areas.
Baseline evaluation
The initial assessment of a program or organization’s performance before implementing any changes or improvements.
Behavioral change
The process of modifying one’s behavior to achieve a desired outcome.
Behavioral competencies
The knowledge, skills, and abilities required to perform a particular job or task.
Behavioral indicators
Observable behaviors or actions that indicate an individual’s level of skill or knowledge in a particular area.
Behavioral learning theory
A theory that explains how individuals acquire and develop new behaviors through observation, imitation, and reinforcement.
Behavioral objectives
Specific, measurable goals related to behavior change.
Behavioral observation
Systematic observation and analysis of behavior to identify patterns and trends.
Behavioral skills
Abilities related to interpersonal communication, teamwork, and leadership.
Behavior change
The process of modifying one’s behavior to achieve a desired outcome.
Behavior change durability
The ability of a behavior change to be maintained over time.
Behavior level
The degree to which a person has achieved a desired level of behavior change.
Behavior level evaluation
Assessing the extent to which a person has achieved a desired level of behavior change.
Behavior modification
The use of positive or negative reinforcement to encourage or discourage certain behaviors.
Benchmarking
Comparing a company’s performance to that of its competitors or industry standards.
Benchmarking methods and techniques
Strategies for collecting and analyzing data to identify areas for improvement.
Benchmarking process
The process of comparing the performance of an organization or program against industry or educational standards.
Benchmarking standards
Established criteria for measuring performance or progress.
Benchmarking techniques
Methods for comparing an organization’s performance to industry standards or competitors.
Benchmarks
Standards or reference points used to measure performance or progress.
Best-in-class performance
Achieving the highest level of performance in a particular industry or field.
Best practices
Proven methods or techniques that are widely accepted as effective in a particular field or industry.
Best practices in training evaluation
Methods for assessing the effectiveness of training programs.
Better alignment of employee goals with organizational objectives
Ensuring that individual employee goals are in line with the overall goals of the organization.
Better customer service delivery
Improving the quality and efficiency of customer service interactions.
Bias
Prejudice or favoritism towards a particular group or individual.
Blended learning
A combination of traditional classroom instruction and online learning.
Blended learning approaches
A combination of traditional classroom instruction and online learning.
Blinding
The process of concealing information from participants in a study to reduce bias.
Blinding/masking
The process of concealing information from participants in a study to reduce bias.
Blind spots
Areas of weakness or lack of awareness in one’s own knowledge or behavior.
Bloom’s taxonomy
A framework for categorizing educational goals and objectives based on cognitive complexity.
Brand reputation
The perception and reputation of a brand or organization in the eyes of its customers, stakeholders, and the public.
Budget constraints
Limitations on the amount of money available for a particular project or initiative.
Budgeting
The process of creating a financial plan for a business or individual, including income, expenses, and savings.
Business goals
Objectives set by an organization to achieve success and growth.
Business goals and objectives
Specific targets or outcomes that a business or organization aims to achieve.
Business growth potential
The likelihood of a business to expand and increase its revenue and profits over time.
Business impact analysis
An analysis of the potential impact that a particular decision or action may have on a business or organization.