Glossary C
Capability benchmarks
Standards or benchmarks that define the level of skill or knowledge required for a particular job or role.
Captured value
The value that an individual or organization gains from investing in professional development activities.
Career advancement
The process of moving forward in one’s career through promotions, skill development, and increased responsibilities.
Career advancement pathways
The various routes an individual can take to advance their career within an organization.
Career development plan
A structured plan that outlines an individual’s career goals and the steps they will take to achieve them.
Career pathing
The process of planning and developing a career path within an organization.
Career Path Mapping
A visual representation of the steps and milestones required to achieve career goals.
Case studies
In-depth analysis of a specific situation or problem to identify solutions and best practices.
Case study research
A research method that involves in-depth analysis of a particular case or situation.
Causal inference
The process of determining the cause-and-effect relationship between variables.
Celebrating milestones
Recognizing and celebrating achievements and progress towards goals.
Challenging benchmarks
Goals or objectives that are difficult to achieve but are still attainable.
Change management plan
A plan for managing and implementing changes within an organization.
Change management strategies
Strategies used to manage and implement organizational change.
Checklists
A list of tasks or items that need to be completed or reviewed.
Choosing methods
The process of selecting the most appropriate training and development methods for a particular job or role.
Chunking information
Breaking down complex information into smaller, more manageable chunks to aid in learning and retention.
Clarity
The quality of being clear and easily understood.
Classroom training
A training approach that takes place in a traditional classroom setting.
Clear communication and collaboration among team members
Ensuring that all team members are on the same page and working towards the same goals.
Clear communication channels between evaluators and stakeholders
Establishing effective communication channels to facilitate the evaluation process.
Clear communication of evaluation goals and methods
Ensuring that all stakeholders understand the purpose and methods of the evaluation.
Clear expectations
Clearly defined goals and objectives that are communicated to all stakeholders.
Closed-ended questions
Questions that require a specific answer, such as yes or no.
Cluster analysis
A statistical method used to group data based on similarities.
Coaching and mentoring
The process of providing guidance and support to individuals in developing specific skills and knowledge required for a job or role.
Coaching and mentoring program
A structured program that provides guidance and support to individuals in their professional development through one-on-one coaching or mentoring relationships.
Code of conduct
A set of rules and guidelines that govern the behavior of individuals within an organization.
Coding schemes
A system of categorizing and organizing data for analysis.
Cognitive development
The process of acquiring and improving cognitive skills and knowledge.
Cognitive dissonance
The mental discomfort experienced when holding two conflicting beliefs or values.
Cognitive learning theory
A theory that explains how individuals acquire and process knowledge and skills through mental processes such as perception, memory, and reasoning.
Cognitive load theory
A theory that explains how the brain processes and retains information.
Cognitive objectives
Specific goals that focus on developing an individual’s cognitive skills and knowledge.
Cognitive recall
The ability to retrieve information from memory.
Cognitive restructuring
The process of changing an individual’s thought patterns to improve their mental health and well-being.
Cognitive skills
Mental abilities that enable an individual to process and understand information.
Collaboration with key stakeholders throughout the evaluation process
Involving important stakeholders in the evaluation process to ensure their needs are met.
Collaboration with stakeholders outside the organization, such as customers or suppliers
Working with external parties to achieve common goals.
Collaborative evaluation
A process of evaluating an individual’s performance that involves input and feedback from multiple sources, such as peers, managers, and subordinates.
Collective goals
Goals that are shared and worked towards by a group or team of individuals.
Collective rating
A method of evaluating an individual’s performance based on feedback from multiple sources, such as peers, managers, and subordinates.
Commitment
A pledge or promise to achieve a specific goal or objective.
Communication
The exchange of information and ideas between individuals or groups.
Communication plan
A detailed outline of how information will be shared and disseminated among stakeholders.
Communication strategies
Plans and methods used to effectively convey information and ideas to others.
Comparative analysis
The process of comparing and contrasting data or information to identify similarities and differences.
Comparative analysis method
A method of evaluating an individual’s performance by comparing it to the performance of others in similar roles or positions.
Competency acquisition maintenance
The process of maintaining and improving an individual’s skills and knowledge required for a job or role.
Competency assessment
An evaluation method that measures an individual’s proficiency in specific skills and knowledge required for a job or role.
Competency Assessment Methods
Techniques used to evaluate an individual’s skills and abilities.
Competency-based assessment
An evaluation method that measures an individual’s ability to perform specific tasks or skills required for a job or role.
Competency-based education
An approach to education that focuses on developing specific skills, knowledge, and competencies required for a particular profession or industry.
Competency-based interviews
Interviews that assess a candidate’s skills and abilities based on specific competencies.
Competency-based training
A training approach that focuses on developing specific skills and knowledge required for a particular job or role.
Competency Development Review
A performance review process that focuses on an individual’s progress in developing specific skills and knowledge required for a job or role.
Competency framework design
The process of creating a structured framework that outlines the specific skills and knowledge required for a job or role.
Competency frameworks
A set of standards or criteria used to define and measure the knowledge, skills, and abilities required for a particular profession or role.
Competency improvement
The process of enhancing an individual’s skills and knowledge required for a job or role.
Competency levels
The degree of proficiency or mastery in a particular skill or ability.
Competency mapping
The process of identifying and analyzing the skills and knowledge required for a particular job or role.
Competency targets
Specific skills or knowledge areas that an individual aims to develop or improve upon in their professional development.
Competency Tracking
The process of monitoring and recording an individual’s progress in developing specific skills and knowledge required for a job or role.
Competitive advantage
A unique advantage that sets a company apart from its competitors.
Compliance metrics
Quantitative measures used to assess the level of adherence to laws, regulations, and standards.
Compliance with regulations
The adherence to laws, regulations, and ethical standards governing professional conduct and practice.
Conclusion validity
The degree to which conclusions drawn from a study are accurate and can be generalized to other populations or situations.
Confidence
A belief in one’s abilities, skills, and knowledge.
Confidence intervals
A range of values that is likely to contain the true value of a population parameter with a certain level of confidence.
Confidentiality
The obligation to protect sensitive or confidential information from unauthorized disclosure.
Confirmation bias
The tendency to favor information that confirms preexisting beliefs or assumptions.
Conflict of interest
A situation in which personal or financial interests may influence professional judgment or decision-making.
Conflict resolution techniques
Strategies and methods used to resolve conflicts and disagreements in a constructive and respectful manner.
Confounding variables
Variables that can influence the outcome of a study but are not being studied.
Consistency
The quality of being reliable and uniform in performance or behavior.
Consistency in data collection and analysis
The practice of using consistent methods and procedures when collecting and analyzing data to ensure accuracy and reliability.
Consistency in grading
The practice of applying consistent and fair standards when evaluating performance or achievement.
Consistency in training
The degree to which training programs are standardized and consistent across participants and trainers.
Consumer behavior
The actions and decisions made by individuals or groups when purchasing goods or services.
Content analysis
A research method used to analyze and interpret the content of written or spoken communication.
Continuous improvement
The ongoing process of identifying and implementing improvements in processes, products, or services.
Continuous improvement mindset
A mindset that values ongoing learning, growth, and improvement.
Continuous improvement processes
A systematic approach to identify and implement improvements in a process or system.
Continuous improvement strategies for evaluation processes
Methods and techniques used to continually improve the effectiveness and efficiency of evaluation processes.
Continuous improvement through feedback mechanisms
The process of using feedback to identify areas for improvement and make ongoing adjustments to professional development efforts.
Continuous learning
The ongoing process of acquiring new knowledge, skills, and abilities.
Continuous learning culture
An organizational culture that values and supports ongoing learning and development.
Continuous Learning Monitoring
The ongoing process of tracking and evaluating learning outcomes to inform continuous improvement.
Continuous performance management
A process of ongoing feedback and coaching to improve employee performance.
Control group
A group of participants in a study that does not receive the intervention or treatment being tested.
Corrective action plans
A plan to address and resolve issues or problems in a systematic way.
Correlation analysis
A statistical method used to determine the relationship between two variables.
Correlation coefficients
A statistical measure of the strength and direction of the relationship between two variables.
Cost-benefit analysis
A method of evaluating the costs and benefits of different interventions or programs.
Cost-effectiveness
The degree to which an intervention or program achieves its goals relative to its cost.
Cost-effectiveness analysis
A method of evaluating the efficiency of a program or intervention by comparing the costs and benefits of different options.
Cost-effectiveness comparison
A method of evaluating the relative costs and benefits of different interventions or programs.
Cost reduction
The process of decreasing expenses to increase profitability.
Cost savings
The reduction in costs achieved by implementing an intervention or program.
Counterbalancing
A research design technique that controls for order effects by varying the order of treatments across participants.
Creative thinking
The ability to generate new and innovative ideas and solutions.
Credibility
The degree to which a person or organization is perceived as trustworthy, reliable, and competent.
Criterion-referenced evaluation
An assessment method that measures performance against predetermined criteria or standards.
Criterion-referenced testing
An assessment method that measures a student’s performance against a set of predetermined criteria.
Critical thinking
The process of analyzing, evaluating, and synthesizing information to make informed decisions.
Critical thinking skills
The ability to analyze, evaluate, and synthesize information to make informed decisions.
Crossover design
A research design that involves participants receiving multiple treatments in a randomized order.
Cultural sensitivity training
Education and training designed to increase awareness and understanding of different cultures and promote respectful and inclusive behavior.
Curriculum alignment
The process of ensuring that the curriculum is consistent with the educational goals and standards.
Curriculum design
The process of planning and organizing the content, structure, and delivery of educational programs.
Curriculum development
The process of creating educational materials and programs to meet specific learning objectives.
Curriculum evaluation
The process of assessing the effectiveness and relevance of a curriculum in achieving its intended goals.
Curriculum mapping
The process of aligning educational goals and objectives with instructional activities and assessments.
Customer engagement
The level of interaction and involvement between a customer and a brand or organization.
Customer satisfaction
The degree to which customers are pleased with a product or service.
Customer satisfaction index (CSI)
A metric used to measure overall customer satisfaction.
Customer satisfaction metrics
Measures used to assess customer satisfaction with a product or service.
Customization
The ability to tailor professional development activities to meet individual needs and preferences.